Delete Your DZPay Account

dzpayapp.com

How to Request Account Deletion

To delete your DZPay account, please send an email to our support team with your account deletion request.

Email: support@dzpayapp.com

Identity Verification

For security purposes, we will need to verify your identity before processing your account deletion request. Please include the following information in your email:

  • Your registered email address
  • Your full name as registered
  • Account creation date (if known)
  • Any additional verification information we may request

Data That Will Be Deleted

Upon account deletion, the following data will be permanently removed from our systems:

  • Account information (username, email, password)
  • Personal information (name, address, phone number)
  • Payment preferences (payment methods, billing addresses)
  • Payment method details
  • Activity history (personal exchange activity data)
  • Device IDs and device information
  • Push notification tokens
  • App settings and preferences

Data That Will Be Retained

Due to legal and regulatory requirements, certain data must be retained:

  • Activity records for up to 7 years (as required by law)
  • Anonymized security logs for fraud prevention

This data will be retained in a secure, encrypted format and will not be used for any purpose other than legal compliance.

Data Retention Period

  • Immediately: Account access will be disabled
  • Within 30 days: Personal data will be deleted
  • Up to 7 years: Activity records retained for legal compliance

⚠️ Important Warning

Account deletion is permanent and cannot be undone. Once your account is deleted:

  • You will lose access to all your account data
  • You will not be able to recover any deleted information
  • You will need to create a new account if you wish to use DZPay again
  • Any pending exchanges or active offers will be terminated

Contact Information

For any questions about account deletion or this process, please contact us:

support@dzpayapp.com

Website: dzpayapp.com